FAQs
Frequently Asked Questions
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Insured & bonded
Flexible Scheduling
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Metro Vancouver
10+ years Experience
Regular Cleaning
It depends on the size of your home and how often we visit. Most visits are completed in 2 to 2.5 hours between a team of two. Larger homes or first visits may take longer. We will give you a realistic time estimate when you book.
Not at all. Most of our regular clients give us a key or access code. We take the security of your home seriously and all team members are background checked, insured and bonded.
Just get in touch with Max directly and we will sort it out. We ask for as much notice as possible so we can adjust the schedule for our team.
Yes. Our teams arrive with everything they need. If you have a preferred product for a specific surface or a vacuum you would like us to use, just let us know.
Regular cleaning works best for homes that are already in reasonable shape and need ongoing upkeep. If your home has not been professionally cleaned in a while, we will usually suggest starting with a deep clean so the team is not spending the whole visit on one area.
Deep Cleaning
It depends on the size and condition of your home. Most deep cleans take between 3 and 5 hours with a team of two. Larger homes or homes with significant buildup may take longer. We will give you an honest estimate when you book and let you know if we think it will run over.
A regular clean maintains a home that is already in good shape. A deep clean goes much further, covering areas that are typically out of scope for a maintenance visit such as grout lines, baseboards, door frames and behind furniture. It takes considerably more time and is priced accordingly.
Not much. Clearing counters and putting away personal items makes it easier for the team to work efficiently. If you have any areas you specifically want focused on or avoided, just let Max know ahead of time.
We aim for the best possible result in every home. Some things like hard water stains, grout discoloration or long-term buildup may be difficult to fully remove depending on the surface condition. We are honest about what is achievable and will let you know if something is beyond cleaning and may need restoration instead.
Absolutely, and it is actually the approach we recommend. Starting with a deep clean means your home is at a great baseline and regular visits can focus on maintaining that standard rather than catching up.
One Time Cleaning
A one time clean covers all the main areas of your home including kitchen, bathrooms, living areas and bedrooms. It follows the same scope as our regular cleaning service. If your home needs more intensive work such as inside appliances, grout scrubbing or significant buildup, a deep clean would be the better fit.
Most one time cleans are completed in 2 to 3 hours with a team of two. The size and condition of your home will affect the timing. We will give you an honest estimate when you book.
Not at all. You can leave a key or provide access and we will take care of everything. All team members are background checked, insured and bonded.
Absolutely. A lot of our regular clients started with a one time clean to try the service first. Just let Max know you are interested in an ongoing schedule and we will set something up.
We recommend booking at least a week ahead to make sure we can get you scheduled with the right team. For last minute requests, reach out directly and we will do our best to accommodate.
Move In & Move Out Cleaning
It depends on the size and condition of the property. Most cleans take between 3 and 5 hours with a team of two to four. Your quote will be based on the information provided when booking, so the more accurate the details you share about the property and its condition, the more precise your estimate will be.
For a move out clean, yes ideally. An empty property allows us to clean every surface properly without working around furniture. For a move in clean, we can work before your belongings arrive or around items already in place.
Yes, both are available as add-ons. Just let us know when you book and we will factor them into the quote and timing.
A professional clean significantly improves your chances. We cover all the areas landlords and property managers check during inspections. While we cannot guarantee a specific outcome, our clients consistently report positive results after using this service at the end of a tenancy.
As soon as you have a move date confirmed, get in touch. Move in and move out cleans often need to fit within a tight window between tenancies or around a possession date, so the earlier you reach out the better.
Post Construction Cleaning
Construction and renovation dust is a different challenge entirely. It is fine, it travels far and it settles into areas that a standard clean does not reach. Post construction cleaning is a methodical, top to bottom process specifically designed to deal with that kind of residue. It takes longer, requires more equipment and follows a specific sequence so dust does not get redistributed around the space.
It depends heavily on the size of the space and the scope of the work that was done. A single room renovation is very different from a full home build. We will give you a time and cost estimate based on the details you provide. The more accurate your description of the project, the more accurate our quote will be.
Yes, and we actually recommend waiting 2 to 3 days after work is completed before we come in. This gives the fine dust time to fully settle so we can do a proper, thorough clean rather than working through dust that is still in the air. The cleaner the air when we arrive, the better the result.
We take care of anything that fits in a garbage bag as part of the clean. Larger construction waste, offcuts and materials should be cleared by the trades before we arrive so we can focus on the detailed cleaning work.
Yes. We understand that post construction cleans often come with a firm deadline. Get in touch as early as possible with your timeline and we will do our best to schedule around it.
AirBnb / Short-Term Rental Cleaning
We work directly with you around your booking calendar. Share your check-out and check-in times and we will schedule the team accordingly. The earlier we know about upcoming turnovers the easier it is to plan, especially during busy periods.
It happens. If the property requires significantly more work than a standard turnover, we will let you know before we start and discuss the additional time and cost involved. We do not just absorb extra work without communicating it first.
We can make beds with fresh linens provided by you. If laundry needs to be done and time allows within the clean, we can get a cycle going. Get in touch and we can discuss what works for your setup.
Yes. We work with hosts and property managers who have multiple listings across Metro Vancouver. If you have more than one property let us know and we will put together an arrangement that covers all of them consistently.
Get in touch with Max directly. Share some details about your property, your typical booking frequency and your turnover windows and we will put together a plan that works for you.
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Vancouver, North Vancouver, West Vancouver, Burnaby, Coquitlam, New Westminster
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